Entry-Level Customer Support – E-Hailing Deliveries

Jobstreet Malaysia; Gelang Patah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO company is seeking a Junior Customer Support representative for e-hailing deliveries in Singapore/Malaysia. The role involves handling inbound customer inquiries, complaints, and ensuring an excellent customer experience. Candidates should have at least an SPM qualification, be proficient in English, and fresh graduates are encouraged to apply. The position offers a basic salary of RM2,100, bonuses, and training opportunities, with a working shift in Medini, Iskandar Puteri, Johor.

Benefits

KPI Bonus

Shift Allowance

EPF & SOCSO

Annual Leave & Sick Leave

Career growth opportunities

Qualifications

• Must not have any Grab rider / GrabFood / GrabCar account.
• Fresh graduates are welcome to apply.
• Prior experience in customer service or service industry is an added advantage.

Responsibilities

• Handle inbound calls related to customer inquiries, complaints, feedback, and delivery issues.
• Provide accurate information and professional support to customers.
• Ensure excellent customer experience and meet service quality standards.

Skills

Proficient in English (spoken & written)

Customer service experience

Education

Minimum SPM qualification (Compulsory pass Sejarah)

Job description

A leading BPO company is seeking a Junior Customer Support representative for e-hailing deliveries in Singapore/Malaysia. The role involves handling inbound customer inquiries, complaints, and ensuring an excellent customer experience. Candidates should have at least an SPM qualification, be proficient in English, and fresh graduates are encouraged to apply. The position offers a basic salary of RM2,100, bonuses, and training opportunities, with a working shift in Medini, Iskandar Puteri, Johor.