English-Speaking Customer Support Specialist

Maxim E-hailing Service; Kota Bharu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading ride-hailing company in Malaysia seeks customer support team members. Responsibilities include assisting users with service-related issues, consulting drivers, and promoting brand awareness. Ideal candidates are fluent in English, tech-savvy, and possess strong communication and problem-solving skills. The role offers stable remuneration, online training, and potential career advancement, all in a well-equipped office environment from 9am to 6pm, five days a week.

Benefits

Online training course

Stable remuneration with salary increases

Career advancement opportunities

Qualifications

• Result-oriented team player.
• Ability to operate using MS Office and Google Workspace.

Responsibilities

• Provide support to service users through chat, calls, and in-person.
• Consult service drivers on registration, app functionality, and cooperation terms.
• Conduct promotional activities to boost brand awareness.
• Monitor service rules compliance and report violations.
• Maintain contact with service users to offer new promotions.

Skills

Strong command of the English language

Highly developed communication skills

Problem-solving skills

Tech-savvy with MS Office and Google Workspace

Job description

A leading ride-hailing company in Malaysia seeks customer support team members. Responsibilities include assisting users with service-related issues, consulting drivers, and promoting brand awareness. Ideal candidates are fluent in English, tech-savvy, and possess strong communication and problem-solving skills. The role offers stable remuneration, online training, and potential career advancement, all in a well-equipped office environment from 9am to 6pm, five days a week.