EMEA 24/7 Cloud & Networking Support Engineer

CDNetworks; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading CDN company in Kuala Lumpur seeks a dedicated individual for a technical support position. This role involves providing high-quality 24/7 support, troubleshooting web and networking issues, and collaborating with teams. A Bachelor's Degree in IT or Computer Engineering is required, alongside skills in Internet protocols and Linux. The position demands the ability to work in 12-hour rotating shifts, and offers various incentives including medical insurance and wellness reimbursement.

Benefits

Shift allowance

Overtime claims

On The Spot Award

Long Service Award

Leave encashment option

Birthday gift vouchers

Medical Insurance

Wellness reimbursement

Conveniently located within public transport

Qualifications

• Must be Malaysian.
• Able to work in 12-hour rotating shifts.
• Experience in IT support or system engineering is an advantage.

Responsibilities

• Provide 24/7 technical support to CDN customers.
• Troubleshoot complex web and networking issues.
• Collaborate with teams for incident-free operations.
• Monitor and manage resolution status of support cases.
• Ensure adherence to SLA guidelines.
• Assess customer needs and recommend upgrades.
• Document knowledge from issues in a centralized location.

Skills

Internet protocols

Linux

CDN concepts

Analytical skills

Problem-solving skills

Attention to detail

Multi-tasking

English language proficiency

Mandarin language proficiency

Education

Bachelor's Degree in Information Technology or Computer Engineering

Job description

A leading CDN company in Kuala Lumpur seeks a dedicated individual for a technical support position. This role involves providing high-quality 24/7 support, troubleshooting web and networking issues, and collaborating with teams. A Bachelor's Degree in IT or Computer Engineering is required, alongside skills in Internet protocols and Linux. The position demands the ability to work in 12-hour rotating shifts, and offers various incentives including medical insurance and wellness reimbursement.