Elite Customer Care Specialist: E-commerce & Logistics

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company based in Malaysia is seeking candidates for a customer service role. The position involves responding to customer queries, communicating solutions effectively, and routing escalations appropriately. Benefits include a flexible working atmosphere, significant discounts on flights, and opportunities for professional growth. The ideal candidate will possess strong customer service experience and a logistics background, with experience in e-commerce being advantageous.

Benefits

Hot desks & Flexi-hours

Casual dress code

90% off flights within AirAsia's network

Growth opportunities

Qualifications

• Proven ability to respond to customer queries promptly and professionally.
• Strong communication skills to convey solutions to merchants and consumers.
• Experience engaging in training and development for skill enhancement.

Responsibilities

• Respond to customer queries promptly and professionally.
• Communicate solutions and information effectively.
• Route escalations to the appropriate channels.
• Engage in training and development initiatives to improve skill sets.

Skills

Customer service experience

Logistics background (Air and Road)

E-commerce and startup experience

Experience with E-mail, Chat and Social Media

Job description

A technology company based in Malaysia is seeking candidates for a customer service role. The position involves responding to customer queries, communicating solutions effectively, and routing escalations appropriately. Benefits include a flexible working atmosphere, significant discounts on flights, and opportunities for professional growth. The ideal candidate will possess strong customer service experience and a logistics background, with experience in e-commerce being advantageous.