Ecommerce Operations Executive (Johor Bahru)

REFASH; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading secondhand fashion retailer in Johor Bahru is seeking an E-commerce Operations Executive. The role involves supporting online store growth, assisting with onboarding, and providing customer support through various channels. Candidates should have a diploma/degree in a related field, strong English skills, and be detail-oriented. Working hours are Monday to Friday, with responsibilities also including warehouse management tasks.

Qualifications

• Experience with Warehouse Management is preferred.
• Able to work independently and display strong initiatives.

Responsibilities

• Support the growth and performance of the online store.
• Assist e-commerce operations team with onboarding.
• Coordinate with part-timers to plan monthly work schedule.

Skills

English proficiency

Microsoft Office skills

Detail-oriented

Organizational skills

Time management

Excellent communication skills

Education

Diploma/degree in related field

Tools

Warehouse Management systems

Job description

Overview

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Refash has transformed what it means to buy and sell secondhand fashion, and it aims to inspire the next generation of consumers to think secondhand first.

Refash has processed over 5 million pieces of clothing that would otherwise have gone to landfills. With a mission to inspire sustainable shopping, Refash has expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Job Description

Responsibilities:

• Support the growth and performance of the online store with monthly KPIs
• Assist the e-commerce operations team with onboarding to hit online sales targets
• Shoot and measure merchandise
  • Edit and upload products
  • Order fulfilment
  • Warehouse management
• Work closely with marketing team to ensure online SOPs are running smoothly
• Work closely with SG e-commerce ops team to ensure delivery and logistics are handled smoothly
• Coordinate with part-timers to plan monthly work schedule
• Provide customer support through channels, including but not limited to email and social media
• Responding to customer enquiries within an agreed response time
• Record feedback meticulously and make prompt escalations to relevant teams
• Any other ad-hoc tasks assigned

Qualifications

• Diploma/degree in the related field
• Experience with Warehouse Management (preferred)
• Good command of English
• Skilled in Microsoft Office
• Excellent communication and interpersonal skills, both written and verbal
• Detail oriented, organised and has good time management
• Able to work independently and display strong initiatives
• Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office
• Able to commute to the office located in Johor Bahru (Johor Bahru City Square)

Additional Information

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