ECOMMERCE CUSTOMER SERVICE

Kweng Hong Packaging Industry; Alor Merah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading packaging solutions provider in Kedah is seeking an Ecommerce Customer Service Representative. This full-time role involves responding to customer inquiries, resolving issues, and maintaining customer records. Ideal candidates will have 1-2 years of relevant experience and excellent communication skills. Benefits include competitive salary, health insurance, and opportunities for professional development.

Benefits

Comprehensive health and dental insurance coverage

Generous holiday and leave entitlements

Opportunities for professional development

Collaborative company culture

Free parking

Qualifications

• 1-2 years of experience in a customer service or call centre role, preferably in an ecommerce or retail environment.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software and computer applications.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues in accordance with company policies.
• Maintain detailed records of customer interactions.

Skills

Communication skills

Problem-solving

Multitasking

Empathy

Attention to detail

Tools

Customer service software

Job description

This is an exciting opportunity to join the dynamic team at KWENG HONG PACKAGING INDUSTRY SDN BHD as an Ecommerce Customer Service Representative. In this full-time position based in Sungai Petani, Kedah, you will be responsible for providing exceptional customer service to our online clients, ensuring their needs are met and their experiences with our company are positive.

Responsibilities

• Responding to customer inquiries and complaints via phone, email, and chat in a professional and timely manner
• Resolving customer issues efficiently and in accordance with company policies
• Providing product information and assisting customers with placing orders and processing returns
• Maintaining detailed records of customer interactions and updating customer information
• Identifying opportunities to improve customer service and contributing to the development of best practices
• Collaborating with cross-functional teams to ensure a seamless customer experience

Qualifications

• 1-2 years of experience in a customer service or call centre role, preferably in an ecommerce or retail environment
• Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and concerns
• Proficiency in using customer service software and computer applications
• A keen eye for detail and the ability to multitask and prioritise effectively
• A positive attitude and a commitment to providing exceptional customer service

What we offer

• At KWENG HONG PACKAGING INDUSTRY SDN BHD, we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
• Comprehensive health and dental insurance coverage
• Generous holiday and leave entitlements
• Opportunities for professional development and career advancement
• A collaborative and inclusive company culture
• Free parking and convenient office location

About us

KWENG HONG PACKAGING INDUSTRY SDN BHD is a leading manufacturer and supplier of high-quality packaging solutions. With over 20 years of experience in the industry, we are committed to providing our customers with innovative products and exceptional service. Our company is driven by a culture of excellence, innovation, and a dedication to sustainability.

If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing company, we encourage you to apply for this role. Click the "Apply Now" button below to submit your application.