E-Commerce Growth & Marketplace Operations Lead

Ominent Sdn.Bhd.; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading e-commerce management firm in Malaysia is seeking a skilled individual to oversee online marketplaces such as Shopee, Lazada, and TikTok. The role involves managing product listings, pricing, and promotions while analyzing sales data for performance improvements. Candidates should have 3-5 years of experience in digital customer service and proficiency in CRM systems. This position aims to enhance the online customer experience and support strategic business initiatives.

Qualifications

• 3–5 years of experience managing online marketplaces and digital customer service.
• Experience with Lazada, Shopee, or similar e-commerce platforms preferred.
• Proficient in CRM systems and reporting tools.

Responsibilities

• Oversee online marketplaces ensuring accurate listings and pricing.
• Analyze sales data to recommend performance strategies.
• Manage customer support across online channels.
• Prepare weekly and monthly performance reports.
• Identify growth opportunities and support partnerships.

Skills

Online Marketplace Management

Digital Customer Service

Sales Analytics

Online Marketing

CRM Management

Strategic Thinking

Effective Communication

Proactive Mindset

Detail Orientation

Education

Bachelor's degree in Business, Marketing, E-Commerce, or related field

Tools

CRM systems

Reporting/Analytics tools

Job description

A leading e-commerce management firm in Malaysia is seeking a skilled individual to oversee online marketplaces such as Shopee, Lazada, and TikTok. The role involves managing product listings, pricing, and promotions while analyzing sales data for performance improvements. Candidates should have 3-5 years of experience in digital customer service and proficiency in CRM systems. This position aims to enhance the online customer experience and support strategic business initiatives.