E‑Commerce Customer Success Specialist

DHL; Puchong; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading logistics company in Puchong is looking for a Customer Service Associate to enhance customer experience. The role involves managing customer inquiries, resolving service issues, and working closely with the operations team. Candidates should possess strong communication skills in English and the local language, along with a minimum of 2 years' experience in a related industry. An educational background of GCE 'O' levels or equivalent is required. This position offers a chance to contribute to exceptional service delivery.

Qualifications

• Minimum 2 years of related industry experience.

Responsibilities

• Act as the primary contact for customers and liaise with vendors.
• Assist customers in resolving service issues, complaints promptly.
• Provide responsive replies to general customers' inquiries.

Skills

Good communication skills (English and local language)

Live Chat skills

Education

GCE 'O' Levels or equivalent educational certificate

GCE 'A' Levels or Diploma or Higher School Education

Job description

A leading logistics company in Puchong is looking for a Customer Service Associate to enhance customer experience. The role involves managing customer inquiries, resolving service issues, and working closely with the operations team. Candidates should possess strong communication skills in English and the local language, along with a minimum of 2 years' experience in a related industry. An educational background of GCE 'O' levels or equivalent is required. This position offers a chance to contribute to exceptional service delivery.