Duty Manager – Front Office & Guest Experience Lead

Hilton Worldwide, Inc.; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent global hospitality company is seeking a Duty Manager to assist in overseeing Front Office operations. The role includes managing team members, ensuring guest satisfaction, and handling daily operations efficiently. Candidates must have strong interpersonal skills and be proficient in English and Bahasa. This is a full-time position located in Kedah, Malaysia, offering a dynamic work environment within the hospitality industry. Responsibilities include training team members and ensuring compliance with company standards.

Qualifications

• Ability to read, write, and understand English and Bahasa.
• Capability to effectively deal with customers and resolve conflicts.
• Strong supervisory skills and task accomplishment.

Responsibilities

• Assist Front Office Manager with daily operations.
• Monitor lobby traffic and manage team assignments.
• Handle VIP reservations and ensure guest satisfaction.

Skills

Interpersonal skills

Mathematical comprehension

Organizational skills

Ability to work under pressure

Job description

A prominent global hospitality company is seeking a Duty Manager to assist in overseeing Front Office operations. The role includes managing team members, ensuring guest satisfaction, and handling daily operations efficiently. Candidates must have strong interpersonal skills and be proficient in English and Bahasa. This is a full-time position located in Kedah, Malaysia, offering a dynamic work environment within the hospitality industry. Responsibilities include training team members and ensuring compliance with company standards.