Duty Manager

Sleeping Lion Suites; Kampung Chamang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality establishment in Pahang, Malaysia, is seeking a Duty Manager. The role involves leading hotel operations, managing room assignments, and ensuring compliance with health and safety standards. Candidates should possess a Bachelor's in Hospitality and 2-3 years of relevant experience. The position offers opportunities for career growth, hostel accommodation, and a friendly work environment. Strong communication, leadership, and problem-solving skills are essential for success in this role.

Benefits

Hostel Accommodation provided

Free Parking

Opportunities for career growth

A friendly and professional work environment

Qualifications

• Minimum of 2-3 years of experience in a similar role within a resort or hotel environment.
• Professional appearance and demeanor.
• Ability to handle stressful situations calmly and effectively.

Responsibilities

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
• Assist with room assignments and monitor room availability.
• Ensure compliance with all health and safety regulations.
• Maintain effective communication with other departments for guest satisfaction.

Skills

Excellent communication skills

Leadership abilities

Team management

Problem-solving skills

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel management software

Job description

Overview

Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.

Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.

Assist with room assignments, monitor room availability and oversee the efficient operation of the reservation system.

Ensure compliance with all health and safety regulations and maintain the highest standards of cleanliness and hygiene in the front office area.

Maintain effective communication with other departments, such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency.

Responsibilities

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
• Assist with room assignments, monitor room availability and oversee the efficient operation of the reservation system.
• Ensure compliance with all health and safety regulations and maintain the highest standards of cleanliness and hygiene in the front office area.
• Maintain effective communication with other departments, such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree in Hospitality Management or a related field is preferred or equivalent.
• Minimum of 2-3 years of experience in a similar role within a resort or hotel environment.
• Excellent communication and interpersonal skills, strong leadership and team management abilities, proficiency in hotel management software and excellent problem-solving skills.
• Professional appearance and demeanor, ability to handle stressful situations calmly and effectively, strong organizational skills and a guest-oriented approach.

What We Offer

• Hostel Accommodation provided
• Free Parking
• Opportunities for career growth
• A friendly and professional work environment