Document Controller (Helpdesk)

CBRE; Sentral; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global leader in real estate services is seeking a Document Controller (Helpdesk) in Kuala Lumpur. The role involves managing vital documents, maintaining compliance records, and ensuring effective document organization. Candidates should have a Certificate/Diploma in Administration or Records Management and at least 2-3 years of related experience. The position offers full-time fixed hours and various company benefits, including medical coverage and paid time off.

Benefits

Medical, Prescription, Dental and Vision coverage

Accidental Injury and Critical Illness benefits

Paid Time Off (15 to 30 days annually)

Qualifications

• Minimum 2-3 years’ document control experience, preferably in facilities, construction, or corporate environments.
• Proficient in document management systems.

Responsibilities

• Create, organize, and maintain document filing systems.
• Track document revisions and approvals.
• Maintain an updated repository of mandatory certificates.

Skills

Document management

Strong organizational skills

Proficiency in Microsoft Office Suite

Attention to detail

Education

Certificate/Diploma in Administration or Records Management

Job description

This job is as a Document Controller (Helpdesk) in Kuala Lumpur. You might like this job because you'll manage vital documents, ensuring everything is organized and compliant, making facilities run smoothly. It's a full-time role with fixed hours!

Working hours: 7.30am to 4.30pm

Position Overview:

The Document Control Clerk is responsible for managing and maintaining all facilities management documentation including compliance records, maintenance logs, vendor contracts, licensing certificates, and operational manuals, ensuring strict version control and accessibility.

Core Responsibilities:

Document Management

• Create, organize, and maintain document filing systems (both electronic and hard copy).
• Ensure all facilities documents (e.g., maintenance reports, service agreements, inspections, licenses) are properly archived and easily retrievable.

Version Control and Updates

• Track document revisions, approvals, and ensure obsolete versions are clearly marked.
• Assist in preparing document control registers and document transmittal sheets.

Compliance Support

• Maintain an updated repository of mandatory certificates (fire safety, lift inspections, health certifications, etc.).
• Support the Facilities team during audits by ensuring all requested documentation is available and up-to-date.

Operational Coordination

• Assist FM teams in issuing document templates, forms, and SOPs.
• Coordinate with vendors to receive updated service records, safety certifications, and compliance documents.

Key Skills and Qualifications:

• Certificate/Diploma in Administration, Records Management, or a related field.
• Minimum 2–3 years’ document control experience, preferably in facilities, construction, or corporate environments.
• Proficient in document management systems and Microsoft Office Suite.
• Strong organizational skills, attention to detail, and confidentiality awareness.

Job Requirements

Company Benefits

Medical

Medical, Prescription, Dental and Vision coverage through national carriers.

Voluntary

Includes Accidental Injury, Critical Illness, Hospital Indemnity, Basic Legal and Identity Theft Protection

Paid Time Off accrues for 15 to 30 days each year for sick, vacation and personal time off, with rollover, based on years of service.

We are the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography.