Dispatch Coordinator

Titanicom Tech Limited; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Johor Bahru is seeking a meticulous professional to monitor engineers, coordinate operations, and assist with reporting. Candidates must have a Bachelor's degree, proficiency in office software, and experience with data analysis in a business context. Strong oral skills in Mandarin and English are essential. The role requires the ability to work under stress and occasional overtime. This position offers an opportunity to contribute to operational efficiency in a BPO environment.

Qualifications

• Bachelor's degree or above from a nationally recognized university.
• Proficient in using office software.
• Some data analysis experience, preferably in business data analysis at a large company.
• Able to use Mandarin and English as working languages.
• Experience in BPO-related work is preferred.
• Strong stress resistance and able to accept occasional overtime.
• Diligent, meticulous, responsible, proactive, and with strong execution ability.

Responsibilities

• Monitor frontline engineers for on-site information and checklists.
• Oversee dispatch, scheduling, and order acceptance operations.
• Coordinate spare parts with the warehouse and work order progress.
• Assist in completing reports and summary reports.

Skills

Data analysis

Office software proficiency

Oral communication in Mandarin

Oral communication in English

Process-oriented work

Education

Bachelor's degree or above

Job description

Job Responsibilities

• Monitor frontline engineers to submit on-site information and checklists according to specifications.
• Monitor the work order system's dispatch, scheduling, updating on-site information, returning spare parts, and order acceptance operations.
• Coordinate spare parts with the warehouse and synchronize work order progress with customers.
• Assist in completing reports and summary reports.

Job Requirements

• Bachelor's degree or above from a nationally recognized university, major not limited.
• Proficient in using office software.
• Some data analysis experience, experience in business data analysis at a large company is preferred.
• Able to use Mandarin and English as working languages, with good oral communication skills.
• Experience in BPO-related work, familiarity with process-oriented work is preferred.
• Strong stress resistance, able to accept occasional overtime.
• Diligent, meticulous, responsible, proactive, and with strong execution ability.