DIRECTOR, STUDENT EXPERIENCE

Fairview International School; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An educational institution in Malaysia is seeking an experienced leader for its Student Experience and Support Department. The role involves developing strategies for student engagement, overseeing student programs, and ensuring a positive student life cycle. Ideal candidates will hold a Master's degree or higher, possess strong leadership and communication skills, and have a proven record in student development and career services.

Qualifications

• At least a Master's degree. Candidates with a PhD will have an added advantage.
• A strong background in academia and at least a minimum of 5 years in leadership experience.
• A proven track record in student development, career services, employer engagement and/or strategic networking.

Responsibilities

• Identify and measure key student experience metrics.
• Develop a strategic plan for superior student life experiences.
• Create a vibrant student community through various activities.
• Lead student-centric support services and promote academic programmes.

Skills

Strong leadership

Interpersonal skills

Communication skills

Problem-solving skills

Organisational skills

Education

Master's degree

PhD

Job description

STUDENT EXPERIENCE AND SUPPORT DEPARTMENT

Responsibilities

• Identify and measure key student experience metrics;
• Develop a strategic plan to facilitate superior student life experiences and holistic well-being across the student life cycle. Ensure periodic reporting at the University Management Committee;
• Create a vibrant and dynamic student community by ensuring a range of activities and engagement on campus by the student clubs and societies;
• Organise highly effective Orientation programs and orientation activities to facilitate local and international students settling into University life.
• Lead student-centric support services through delivery of proactive initiatives utilising a continuum of support approaches. Where relevant, connect students with staff members from the Faculty/Centre for programme advice and academic progress to support student retention and completion;
• Provide international students the required support for exchange programmes, study tours, and other practical experiences to develop their intercultural communication skills and intercultural awareness;
• Identify, track and review key metrics for students\' success at the University and colleges. Develop strategies to address gaps in student success factors. Prepare and present periodic reports on action plans and improvements;
• Actively promote the University\'s academic programmes to government agencies, state bodies, NGOs, banks, and other relevant agencies to secure scholarships and study loans for students.
• Oversee student clubs and societies and ensure effective engagement with student representatives to cultivate impactful partnerships;
• Create an effective communications network with student leaders. Meet student representatives on a regular basis to address issues of concern. Introduce effective interventions to address concerns/complaints and monitor progress;
• Prepare, inspire and empower students to achieve successful career transitions by developing and successfully implementing effective centralised internship placements, career guidance and employability services and employer engagement programmes;
• Develop an engagement strategy with potential employers to build the University\'s profile;
• Foster collaboration between the University and external parties by engaging students, parents, communities, government agencies, and members of the public through participation in community organisations, student organisations, and other entities relevant to the University; and
• Oversee the development and implementation of programs and initiatives to promote external engagement and alumni relations.

Qualifications

• At least a Master\'s degree. Candidates with a PhD will have an added advantage;
• A strong background in academia and at least a minimum of 5 years in leadership experience;
• A proven track record in the areas of student development, career services, employer engagement and/or strategic networking;
• Strong leadership, interpersonal and communication skills; and Problem solving and organisation skills.

Cyberjaya Education Group Berhad is a public listed company engaged in the provision of educational services and committed to the improvement of the private education landscape in Malaysia and the region.

At Cyberjaya Education Group Berhad, we believe that we are investing today in the future of tomorrow’s leading professionals who will positively impact society at large.