Director of Quality

First Point Group; Cyberjaya; On-site; MYR 200,000 - 300,000; Full time

Job summary

A global power distribution company is looking for a Global Director of Quality to develop and enhance quality management systems, manage product quality control, and lead investigations on quality incidents. Required qualifications include a degree in a relevant field and extensive experience in quality management, particularly in manufacturing and leadership roles. Strong decision-making and communication skills are essential for this position.

Qualifications

• 8+ years in quality management, including 3+ years in a leadership role.
• Expert in quality tools with a record in QMS design and optimization.
• Fluent in English; additional languages are a plus.

Responsibilities

• Develop and enhance a global Quality Management System for products.
• Manage quality control processes throughout the product lifecycle.
• Lead investigations for critical quality incidents and customer complaints.

Skills

Quality Management

Leadership

Crisis Management

Cross-Cultural Communication

Decision-Making

Education

Bachelor’s degree in Quality Management, Electrical, Mechanical Engineering, or related field

Tools

SPC

FMEA

8D

PDCA

Job description

Our client, a global power distribution company is looking to hire a Global Director of Quality to be based in Johor, Singapore or Hong Kong.

Key Responsibilities

Quality Management & Leadership

• Directed the development and continuous enhancement of a global QMS for data center power distribution products, ensuring alignment with international standards and customer specifications.
• Managed end-to-end quality control and assurance processes across the entire product lifecycle, from raw materials to final delivery.
• Spearheaded root cause analysis and resolution for critical quality incidents and customer complaints, implementing robust corrective and preventive actions.
• Governed global supplier quality through rigorous audits, performance evaluations, and development initiatives.
• Established customer complaint protocols and led major incident investigations to ensure satisfaction and protect brand integrity.
• Built, developed, and led high-performing global quality teams through recruitment, training, and performance management.

Qualifications

• Bachelor’s degree or higher in Quality Management, Electrical, Mechanical Engineering, or a related field.
• 8+ years in quality management, including 3+ years in leadership within a manufacturing environment; power distribution experience highly valued.
• Expert application of quality tools (SPC, FMEA, 8D, PDCA) with a proven record in QMS design and optimization.
• Adept in crisis management, leading complex investigations, and resolving critical customer issues.
• Fluent English for professional communication; additional languages a plus.
• Strategic leader with strong decision-making, cross-cultural communication, and global team management skills.