Direct Support Team Lead – Customer Service & Ops

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global professional services company in Kuala Lumpur is seeking a Supervisor to oversee a customer service team. The role involves setting performance goals, managing team KPIs, and ensuring exceptional service delivery while addressing customer inquiries and complaints. Candidates should have 3-5 years of call center experience with a strong emphasis on quality service, problem-solving skills, and the ability to lead a team effectively. This is an excellent opportunity for those looking to take on a leadership position in customer service.

Qualifications

• 3 - 5 years of call center experience, including 2 years in a managerial role.
• Strong commitment to quality customer service.
• Responsible, organized, and proactive.

Responsibilities

• Supervise and lead the team in setting performance goals.
• Handle complex cases and collaborate with teams to resolve issues.
• Provide guidance to representatives in service delivery.

Skills

Interpersonal skills

Problem-solving skills

Team player

Attention to details

Professional telephone manners

Job description

A global professional services company in Kuala Lumpur is seeking a Supervisor to oversee a customer service team. The role involves setting performance goals, managing team KPIs, and ensuring exceptional service delivery while addressing customer inquiries and complaints. Candidates should have 3-5 years of call center experience with a strong emphasis on quality service, problem-solving skills, and the ability to lead a team effectively. This is an excellent opportunity for those looking to take on a leadership position in customer service.