Digital Transformation / E-Learning Operation Senior/AM (EdTech background)

Abacus & Mental Arithmetic Academy UCMAS; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

An educational technology academy in Malaysia is hiring a Senior Executive/Assistant Manager for its e-education department. This hands-on role focuses on building and executing e-learning solutions while driving digital transformation across various stakeholders. The ideal candidate will have experience in project management, digital content operations, and a solid understanding of data analytics tools. The position offers a chance to innovate and significantly impact digital education for students across multiple levels.

Qualifications

• 3–7 years experience in digital transformation, product operations, or project management.
• Ability to coordinate multiple stakeholders and manage timelines effectively.
• Data comfort with reporting disciplines and interpreting engagement metrics.

Responsibilities

• Support design and rollout of UCMAS e-education initiatives.
• Drive implementation of core platforms and ensure continuous improvements.
• Build KPI reporting for digital learning adoption and student progress.

Skills

Documentation skills

Stakeholder management

Data analysis

Education

Diploma/Degree in Business, IT, Education Technology, Data, or Project Management

Tools

Excel

Jira

Power BI

Job description

Job Summary

We are hiring a Senior Executive / Assistant Manager to be part of our newly formed E‑Education Department. This role will help build and execute our e‑learning roadmap—working across academic, operations, marketing, and technology stakeholders to deliver digital learning products, systems and content workflows.

This is a hands‑on role suitable for someone who enjoys building from zero to one, running pilots, and turning ideas into operational reality.

Key Responsibilities

Support the design and rollout of UCMAS e‑education initiatives (online learning support, digital practice, parent/student experience).

Translate teaching/operational needs into product requirements, workflows, and implementation plans.

Coordinate pilots, gather feedback, measure results, and improve the programme iteratively.

Digital Transformation & Systems Implementation

Drive implementation of core platforms (e.g., student/parent app, learning portal, CRM/lead tracking, dashboards, automation).

Work with internal stakeholders and external vendors on scope, timelines, UAT, launch, and continuous improvements.

Content Operations (EdTech Content Workflow)

Establish a structured workflow for digital content creation: syllabus mapping, lesson templates, question banks, audio/video scripts, assessments, certificates, and QA checks.

Ensure content is consistent, trackable, and usable across multiple levels and student age groups.

Data, Reporting & Performance Tracking

Build KPI reporting for digital learning adoption, engagement, conversion, retention, and student progress.

Standardise data definitions and reporting templates to support decision‑making.

Stakeholder Management & Adoption

Train and support internal teams/centres to adopt new systems and processes.

Develop SOPs, playbooks, quick guides and internal training materials.

Requirements

Diploma/Degree in Business, IT, Education Technology, Data, Project Management, or related fields.

3–7 years experience in any of the following: digital transformation, product operations, project management, business analysis, e‑learning operations, platform implementation.

Strong documentation skills: BRD/PRD, process mapping, user stories, SOPs.

Ability to coordinate multiple stakeholders and vendors, manage timelines, and deliver measurable outcomes.

Data comfort: Excel/Sheets; reporting discipline; ability to interpret engagement/learning metrics.

Good to Have (Preferred)

Exposure to EdTech / online learning platforms / content operations.

Experience building or launching a new function/team/process from scratch.

Familiarity with tools such as Jira/Trello/Asana, Notion/Confluence, Looker Studio/Power BI, Zapier/Make, LMS systems, CRM systems.

Basic understanding of UI/UX, learning design principles, or digital assessments.