Digital Service Operations Senior Executive

ZALORA Group; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading online fashion destination in Kuala Lumpur is seeking a dedicated e-store operations manager to oversee the setup and launch of new stores on major marketplaces. The role entails managing daily operations for a portfolio of fashion brands, executing marketing campaigns, and optimizing product visibility. Ideal candidates should have in-depth knowledge of Lazada and Shopee Seller Center and possess strong analytical and negotiation skills. This position is a fantastic opportunity to contribute to a dynamic team focused on fashion e-commerce.

Qualifications

• In-depth knowledge of Lazada and Shopee Seller Center environments.
• Experience operating vendor activities preferred.
• First-hand experience of in-platform marketing tools and promotions.

Responsibilities

• Setup and launch new stores on third-party marketplaces in MY and SG.
• Manage end to end e-store operations for a portfolio of fashion brands.
• Execute marketing efforts and demand generation activities weekly.

Skills

Knowledge of Lazada and Shopee Seller Center

In-platform marketing tools

Strong negotiation skills

Analytical skills

Account management

Job description

Key Responsibilities

• In charge of the setup and launch of new stores on third party marketplaces in MY and SG within the agreed timelines, with specific focus on: account opening, application to Malls / Premium areas, store decoration in line with brands / commercial PIC requirements, product upload, launch campaigns and pricing upload.


• Manage the end to end e-store operations of a portfolio of fashion brands on third party marketplaces, specifically responsible for the timely execution of campaigns, ensuring the daily weekly update of new products and discounts, optimization of the store architecture and of the product pages and tagging to ensure maximum discoverability and conversion rate.


• Coordinate and execute the marketing efforts and the in-platform demand generation activities on multiple platforms on a weekly level.


• Support the growth and performance of the same brands with monthly KPIs based on traffic, revenues, conversion rates

Requirements

• In depth knowledge of Lazada and Shopee Seller Center environments, of their platforms and tools available for vendors, with experience on operating vendor’s activities preferred.


• First hand experience of in-platform marketing tools and promotions as well as demand generation best practices


• Previous responsibility in growing brands digital revenues streams via marketplace channels


• Strong negotiator with a commercial mindset


• Results driven individual, details oriented and able to navigate complexity in a demanding environment with tight deadlines.


• Proactive attitude with a positive mindset


• Great communication and account management skills


• Strong analytical and organizational skills

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia, seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands, as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.