Digital Product Analyst

PERSOL; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A digital service provider in Kuala Lumpur is seeking an Operations Support Specialist to manage daily operations for digital services like Gift Cards and Digital Vouchers. Responsibilities include executing marketing campaigns, analyzing data, and collaborating with various teams. Ideal candidates have a Bachelor's degree in a relevant field and excellent English communication skills; Mandarin is preferred. Proficiency in Microsoft Excel and PowerPoint is essential.

Qualifications

• Bachelor's or above in a relevant field or 1-3 years of work experience.
• Excellent English skills for effective collaboration; Mandarin is preferred.
• Proficient in using Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Manage day-to-day operations including marketing campaign setup and performance reporting.
• Collaborate with teams to propose new campaigns and technical/business solutions.
• Conduct market research for impactful business insights.

Skills

Excellent English communication skills

Mandarin speaker

Proficient in Microsoft Office

Marketing experience

Data analysis

Education

Bachelor's or above in a relevant field (e.g. business, economics)

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Support team’s strategic operations for digital services such as Gift Cards and Digital Vouchers.

• Manage day-to-day operations including marketing campaign setup, execution, and monitoring as well as weekly/monthly performance reporting.
• Collaborate with the team to brainstorm and propose new campaigns.
• Work closely with marketing, finance, IT, and customer service teams to develop both technical and business solutions for specific partners.

Analytic and Data Monitoring.

• Conduct market research to collect qualitative and quantitative data to generate impactful business insights to drive growth and profitability.
• Monitor data and conduct data analysis to support the business strategy.

Daily operations.

• Be responsible for daily tasks, including resolving CS cases and financial reconciliations, to ensure smooth business operations.

Requirements :

• ● Bachelor's or above in arelevant field (e.g. business, economics) or 1-3 years of work experience
• ● Excellent English communication skills, enabling effective cross-team collaboration and issue resolution; Mandarin speaker is preferred to effectively communicate with Mandarin-speaking clients.
• ● Proficient in using Microsoft Office especially Excel and PowerPoint
• ● Ability to work independently or as part of ateam in across-functional environment
• ● Marketing experience and data analysis are aplus