Digital Banking Support Specialist - Real-Time Customer Help

MyValiant; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial service company in Kuala Selangor is seeking a Customer Support representative to provide human-assisted support across all Digibank channels. The ideal candidate should have at least 2 years in a service industry, excellent communication skills, and a customer-centric approach. Responsibilities include issue resolution, enhancing digital self-help experiences, and gathering customer feedback. A diploma and tech proficiency are required. The role also demands flexibility for weekend and shift work.

Qualifications

• At least 2 years' experience in a service industry.
• Willingness to work weekends and rotational shifts.
• Typing speed of at least 60 words per minute.
• Experience in live chat and/or digital servicing channels is an advantage.

Responsibilities

• Provide real-time human-assisted customer support.
• Promote and enhance digital self-help experience.
• Own customer issue resolution end-to-end.
• Gather feedback from customers and report issues promptly.

Skills

Customer-centric approach

Excellent spoken and written English

Multitasking ability

Organisational skills

Proficiency in digital tools

Education

Diploma in a relevant field

Tools

Microsoft CRM

Zendesk

Livechat

Microsoft Office (Excel, PowerPoint, Word)

Job description

A financial service company in Kuala Selangor is seeking a Customer Support representative to provide human-assisted support across all Digibank channels. The ideal candidate should have at least 2 years in a service industry, excellent communication skills, and a customer-centric approach. Responsibilities include issue resolution, enhancing digital self-help experiences, and gathering customer feedback. A diploma and tech proficiency are required. The role also demands flexibility for weekend and shift work.