Digital Ambassador

QBE Europe; Petaling Jaya; Hybrid; MYR 100,000 - 130,000; Full time

Job summary

A leading insurance company in Malaysia is seeking a Digital Strategy Lead to enhance customer relationships and drive digital adoption of its platforms. The ideal candidate will possess a Bachelor's degree and over 10 years of experience in financial services, with strong communication and problem-solving skills. Join a team committed to innovation and flexible working arrangements.

Benefits

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

Medical benefits

Globally access to online learning

Additional leave days (Family care leaves, study leave, marriage leave)

Internal appreciation program

Qualifications

• 10 + years experience in financial services.
• Excellent written and verbal communication skills.
• Problem solving skills and solutions mindset.

Responsibilities

• Drive Digital Adoption for QBE’s digital tools by promoting QBE’s digital enablement.
• Provide onsite training and handling of all digital queries at partners’ premises.
• Participate in digital roadmap planning and provide partnership specific requirements on all projects.
• Market research on latest and market digital trends.
• Improve digital experience through gathering feedback from partners/ sales team.

Skills

A/B Testing

Analytical Thinking

Communication

Critical Thinking

Customer Service

Digital Marketing

Digital Strategy

Email Marketing

Intentional collaboration

Managing performance

Public Speaking

Risk Management

Social Media Management

Stakeholder Management

Team Development

Education

Bachelor's Degree or equivalent

Job description

Primary Details Time Type: Full time Worker Type: Employee Responsible for the digital strategy definition, execution, servicing of Partners/ sales team with intermediaries to provide valuable service and continuously enhance customer relationship. Build customer loyalty aligned with our QBE value proposition and responsible for driving adoption and usership of all QBE digital platforms in addition to sales generation.

Your New Role :

• Drive Digital Adoption for QBE’s digital tools by promoting QBE’s digital enablement.
• Provide onsite training and handling of all digital queries at partners’ premises.
• Participate in digital roadmap planning and provide partnership specific requirements on all projects.
• Market research on latest and market digital trends.
• Improve digital experience through gathering feedback from partners/ sales team.
• Prepare regular digital communications and tips for distributions to share with partners.
• Assist with digital solution design and developments.
• To develop proper launch plan with communication and training support.
• Facilitate and organize project launch training support.
• Support internal digital enquiries and raise enhancements.
• Work with IT team on broad system issues and communicate progress to affected parties.
• Key Performance Indicators on Qnect adoption rate: STP and Negotiated Quotes; One Click Renewal; Qnect; B2B2C.
• Key Performance Indicators: No. of Qnect active partners; Qnect product x-sell rate; Survey satisfaction score on digital.

About You:

• Bachelor's Degree or equivalent combination of education and work experience.
• 10 + years experience in financial services
• Excellent written and verbal communication skills
• Problem solving skills and solutions mindset.

About QBE

What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE! We offer flex and hybrid working options, work from home policy, paternity leaves matching with maternity leave, well-being programs, pensions, medical benefits, globally access to online learning via LinkedIn Learning, on top of annual leaves, 3 additional days off (Family care leaves), study leave, marriage leave, and internal appreciation program with points to redeem nice merchandise and life experiences.

Join us and enjoy a work environment that values your well-being and personal growth! Join us now, so you can be part of our success – and we can be part of yours.

Skills:

A/B Testing, Analytical Thinking, Communication, Critical Thinking, Customer Service, Digital Marketing, Digital Strategy, Email Marketing, Intentional collaboration, Managing performance, Public Speaking, Risk Management, Social Media Management, Stakeholder Management, Team Development

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.