Desktop Engineer

NCS; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services firm in Malaysia is seeking an IT/desktop support specialist to act as the first point of contact for customer IT issues. The role involves troubleshooting, performing service requests, and ensuring client platform stability. The ideal candidate should have at least a Higher Nitec or Diploma in Computer/Electronic Engineering, with 1+ years of related experience. Proficiency in MS Office and strong problem-solving skills are essential. Join us in making extraordinary things happen!

Qualifications

• Minimum Higher Nitec or Diploma in Computer/Electronic Engineering.
• 1+ years experience in Technology Administration preferred.
• Proficient in MS Office and ICT Equipment Support.

Responsibilities

• Provide IT/desktop support as the first contact point.
• Troubleshoot client platform related problems.
• Perform service requests related to client platforms.
• Monitor agreed service levels and document configurations.
• Follow up with vendors on hardware replacements.

Skills

End User Support

Troubleshooting

MS Office

Independent and resourceful

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Summary

This position provides the IT/desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

What will you do?

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Qualifications

The ideal candidate should possess:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Required to performICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
• Carry out routine and operational scheduled work.
• Conduct annual physical stock takes for ICT equipment.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.