Deskside Support Engineer — Onsite IT Pro (KL)

NTT; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading business and technology service provider is seeking a Deskside Support Engineer in Kuala Lumpur. The role involves providing IT support, managing ticket resolutions, and overseeing desktop asset management. Applicants should possess strong customer service skills and the ability to troubleshoot technical issues across various platforms. This position offers opportunities for both onsite and remote engagement, ensuring clients receive top-notch support tailored to their needs. Ideal candidates will have relevant technical certifications and experience with common desktop applications.

Benefits

Flexible working options

Professional development opportunities

Qualifications

• Proven ability to provide excellent customer service to clients.
• Strong technical troubleshooting skills, particularly in desktop support.
• Excellent communication skills for interacting with users.

Responsibilities

• Provide in-person and remote IT support across multiple locations.
• Manage ticket resolutions efficiently within SLA.
• Oversee inventory and asset lifecycle of desktop equipment.

Skills

Customer service orientation

Technical troubleshooting

Communication skills

Networking knowledge

Windows and Mac proficiency

Education

Relevant technical certification

Tools

Office 365

AV equipment

Job description

A leading business and technology service provider is seeking a Deskside Support Engineer in Kuala Lumpur. The role involves providing IT support, managing ticket resolutions, and overseeing desktop asset management. Applicants should possess strong customer service skills and the ability to troubleshoot technical issues across various platforms. This position offers opportunities for both onsite and remote engagement, ensuring clients receive top-notch support tailored to their needs. Ideal candidates will have relevant technical certifications and experience with common desktop applications.