Dental Front Desk & Patient Concierge (Bilingual)

Hello Dental Clinics Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare service provider in Kuala Lumpur is seeking a dedicated front desk staff member to greet patients, manage appointments, and provide outstanding customer service. Candidates must possess at least two years of relevant experience, strong communication skills, and proficiency in scheduling software. The role involves managing patient inquiries, verifying insurance, and maintaining accurate records, ensuring a smooth and welcoming environment. Competitive salary with various benefits offered.

Benefits

Health Insurance

Annual Leave

Training Provided

Team Building Activities

Competitive salary with monthly incentives

Uniform provided

Qualifications

• Minimum of 2 years of experience in customer service or front desk role, preferably in dental or healthcare.
• Proficiency in handling appointment scheduling software and electronic health records.
• Excellent communication skills in English and Bahasa Malaysia, both written and verbal.

Responsibilities

• Greet and welcome patients and visitors in a professional manner.
• Manage appointment scheduling efficiently via phone, email, and in-person.
• Verify patients' insurance coverage and process claims.

Skills

Customer service

Appointment scheduling software

Electronic health records (EHR)

Communication in English

Communication in Bahasa Malaysia

Attention to detail

Tools

Microsoft Office

Job description

A healthcare service provider in Kuala Lumpur is seeking a dedicated front desk staff member to greet patients, manage appointments, and provide outstanding customer service. Candidates must possess at least two years of relevant experience, strong communication skills, and proficiency in scheduling software. The role involves managing patient inquiries, verifying insurance, and maintaining accurate records, ensuring a smooth and welcoming environment. Competitive salary with various benefits offered.