Delivery Manager, Microsoft Dynamics 365 CRM

Avanade Inc.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech consultancy in Kuala Lumpur seeks a CRM Solution Development Manager. The successful candidate will deliver Dynamics 365 CRM solutions, manage and mentor teams, and ensure high-quality technical execution. You'll work closely with stakeholders to implement tailored CRM solutions and must have strong programming skills, particularly in C#. Prior experience in CRM environments and team leadership is essential. This position offers growth within a dedicated technology partner of Microsoft.

Qualifications

• Proven experience delivering Dynamics 365 CRM solutions.
• Strong technical background in API development and integrations.
• Experience leading technical teams in a CRM environment.

Responsibilities

• Lead technical delivery of Dynamics 365 CRM solutions.
• Manage and mentor technical teams.
• Collaborate with stakeholders to translate requirements.
• Oversee CRM customizations, workflows, and plugins.
• Provide technical direction for API development.

Skills

Dynamics 365 CRM solutions

C# Web APIs

CI/CD pipelines

Team management

Tools

Bitbucket

Jenkins

XRM Toolbox

SSIS

KingswaySoft

Job description

SummaryAt Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.Come join usAs a CRM Solution Development Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

Key Responsibilities

• Lead the technical delivery of Dynamics 365 CRM solutions, ensuring timely and high-quality execution.
• Manage and mentor technical teams, driving accountability, coding standards, and best practices.
• Collaborate with business analysts, solution architects, and client stakeholders to translate requirements into technical solutions.
• Oversee CRM customization, including entities, attributes, business rules, workflows, and plugins.
• Provide technical direction for API development and system integrations using C# Web APIs and RESTful services.
• Manage version control and code collaboration using Bitbucket or similar tools.
• Ensure effective deployment and configuration management through CI/CD pipelines and tools such as Jenkins.
• Coordinate and perform CRM data migrations, preferably using SSIS or KingswaySoft.
• Implement and enforce unit testing practices using mock frameworks.
• Use tools like XRM Toolbox to enhance productivity and solution quality.
• Support the creation, packaging, and deployment of CRM solutions and environments.

Equal Employment Opportunity Statement

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