Delivery Director

Centific; Penang; Hybrid; MYR 200,000 - 250,000; Full time

Job summary

A leading AI data solutions provider in Penang is seeking a Delivery Director to oversee location-based operations and multiple projects. This role requires extensive management experience, the ability to engage across levels and teams, and skills in negotiating project budgets. The ideal candidate holds a college degree and has significant expertise in Microsoft Office 365 and online communication. The company supports flexible working environments, including remote and hybrid options.

Qualifications

• Extensive management experience required.
• Ability to work independently while running a team.
• Willingness to work overtime if necessary.

Responsibilities

• Lead location-based operations staff.
• Oversee multiple projects directly related to local staff.
• Negotiate and approve project budgets.
• Conduct interviews for SPM level positions.

Skills

Microsoft Office 365

Online communication

Leadership abilities

Detail-oriented problem-solving

Education

College/University degree

Tools

PowerBI

Internet-based platforms

Job description

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre‑trained datasets; fine‑tuned, industry‑specific LLMs; and RAG pipelines supported by vector databases. Our zero‑distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Overview

The Delivery Director is responsible for leading location-based operations staff. They oversee multiple projects and make high-level project decisions such as budgeting and hiring. The Delivery Director assists with RFP generation and addresses major project issues. They engage with all levels and teams to drive ideas and innovation across all regions. Extensive management experience required.

Duties and Responsibilities

• Head of location-based operations staff. Oversees multiple projects directly related to local staff.
• Reviews relevant data from daily production reports.
• Approval and submission of SPM timekeeping records. Approves SPM time-off requests.
• Make decision to implement Lean management.
• Negotiates and approves project budget.
• Responsible for Project GM.
• Conducts interviews for SPM level positions. Decides on hiring.
• Addresses major project issues at all levels.
• Review End of Day Reporting (EOD) pertaining to process flow on assigned projects.
• Ensure that all team members below are completing daily work satisfactorily.
• Assists with RFP generation and project setup with Engagement Director and SPMs.
• Delivery management for own region, including cross leveraging talent between regional hubs.
• Engage with other groups to share ideas and innovation for all regional Delivery teams.
• Ensure project requirements are met and drive timely solutions when required.
• Additional duties as required.

Requirements

• College/University degree.
• Extensive experience with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
• Extensive experience in online communication.
• Basic knowledge of PowerBI and internet-based platforms.
• Willingness to work overtime if necessary.
• Remote, office, or hybrid work environment depending on specific position.
• Leadership qualities including the ability to give/take feedback, recognition of when to delegate, and confidence.
• Detail-oriented problem-solving mindset.
• Organized and focused enough to work independently running a team.

Centific is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.