Debt Collection Executive

United Credit Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading collection agency in Kuala Lumpur is seeking a Debt Collection Executive to effectively collect payments and manage customer accounts. This full-time role involves contacting customers to resolve payment issues, negotiating payment arrangements, and maintaining detailed records of interactions. Candidates should have 1-2 years of experience in debt collection or customer service, along with strong communication and negotiation skills. The company offers an attractive salary package, bonuses, and allowances.

Benefits

Attractive salary package

Monthly incentives

Yearly Bonus

Optical & Dental allowances

Medical allowances

Qualifications

• Minimum 1-2 years of experience in a debt collection or customer service role.
• Proficient in Microsoft Excel and Word.
• Ability to handle difficult conversations with customers.

Responsibilities

• Contact customers to discuss and resolve outstanding payments.
• Negotiate payment arrangements and settlements.
• Maintain records of all customer interactions.

Skills

Strong communication skills

Negotiation skills

Time management

Organizational skills

Ability to work independently

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

We are looking for a Debt Collection Executive to join our team at United Capital Solutions Sdn. Bhd. in Kuala Lumpur. This full-time role is responsible for effectively collecting outstanding payments and managing customer accounts to drive business growth.

What you'll be doing

• Contact customers to discuss and resolve outstanding payments in a professional and courteous manner
• Negotiate payment arrangements and settlements with customers
• Maintain detailed records of all customer interactions and payment activities
• Provide regular updates on collection progress and performance
• Identify and escape complex or sensitive cases as needed
• Support the development and implementation of effective collection strategies
• Minimize and resolve customer complaints

What we're looking for

• Minimum 1-2 years of experience in a debt collection or customer service role
• Strong communication and negotiation skills, with the ability to handle difficult conversations
• Excellent time management and organisational skills to effectively prioritise and manage a diverse portfolio
• Proficiency in Microsoft Excel and Word
• Ability to work independently and as part of a team to achieve collection targets
• Familiarity with debt collection regulations and best practices

What we offer

• Attractive salary package, monthly incentives & cash bonuses
• Yearly Bonus
• Optical & Dental allowances
• Medical allowances

About us

United Credit Services (UCS) is a pioneering and leading collection agency in Taiwan, laying the foundation for the country’s debt collection industry. For over 30 years, UCS has been a trusted outsourcing partner and a buyer of non-performing loan (NPL) portfolios, serving global financial institutions. UCS is well-positioned to rapidly expand into emerging markets, focusing on acquiring NPL portfolios, stabilizing the credit landscape, and playing a key role in reinforcing financial stability.

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