Data Center Technician-2

Ll Oefentherapie; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Malaysia is looking for a Technical Support Technician to conduct hardware installations and network configuration. This role includes monitoring system logs, addressing technical incidents, and ensuring compliance with safety guidelines. Ideal candidates will have experience in troubleshooting and delivering high-quality technical services. The position offers opportunities for training and collaboration with teams to enhance operational efficiency.

Qualifications

• Experience in on-site hardware installation and troubleshooting.
• Knowledge of network configuration and cabling.
• Ability to monitor system logs and address technical incidents.

Responsibilities

• Conducts end-to-end hardware installation and troubleshooting.
• Implements network communications including cabling.
• Monitors ticket queues and escalates unresolved incidents.

Job description

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance:

• Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, collecting customer solution sign-offs.
• Replaces server components and upgrades servers for existing customer base, with limited supervision, receiving feedback through the process.

Datacenter Services Operations-Network Configuration, Installation, and Augmentation:

• Implements designed and defined network communications and solutions, including cabling and networking equipment, independently, coaching mentoring on organizational initiatives.
• Validates cabling, checking network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:

• Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing non-routine incidents and escalating more complex or unresolved issues to senior technicians.
• Implements technical solutions to enhance and/or trouble the system within Service Level Agreements (SLAs), and documents steps or resolutions involved in maintaining the environments.

Safety and Compliance-Safety, Security, Compliance, and Documentation:

• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules/or data center site, and signs-off.
• Follows implemented required security controls.
• Utilizes working knowledge to ensure compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office.

Continuous Improvement:

• Helps facilitate training that aligns with corporate objectives.
• Adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Begins to analyze issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership:

• Acts as a technical liaison for technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures that internal teams are delivering quality services and that all SLAs are being met.
• Begins to contribute to quality assurance through process creation and review and assists in the training of new or less experienced peers.

Operational Responsibilities

• Perform performance trend analysis and manage the server/network capacity.
• Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system.
• Work with others to define, coordinate vendor purchase needs.
• Responsible for support documentation as well.

Qualifications

Career Level - IC2