Data Center Technician

Adecco; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading staffing firm is seeking a skilled technical support professional for a position in Kulai, Malaysia. The role entails providing technical solutions and managing escalated support cases in a Data Centre environment. Candidates should have a strong background in Linux, experience with Data Centre operations, and the ability to work in a demanding 24/7 environment. This position offers opportunities to enhance technical skills and participate in significant improvement projects.

Qualifications

• Strong background in Linux.
• Previous experience in a Data Centre environment.
• Solid knowledge of Data Centre ecosystem.

Responsibilities

• Provide technical solutions to internal customer problems.
• Manage escalated support cases.
• Participate in installation and maintenance of production server infrastructure.

Skills

Linux

Technical support

Problem management

Customer communication

Job description

Responsibilities

Ability to understand internal customer problems and provide technical solutions in a timely manner.

Ability to understand customer urgency and sensitivity of a problem.

Ability to speak confidently and communicate clearly with internal customers.

Ability to work well within a demanding customer environment and delight customers.

Strong Adherence to Process and be a process champion.

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.

Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.

Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.

Assist with server operating system and application upgrades, bug fixes, and patching.

Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.

Requirements

Strong background in Linux

Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).

Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift

Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)