Data Center Operations Engineer IV — Customer-Focused

Equinix; Iskandar Puteri; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading digital infrastructure company in Iskandar Puteri, Malaysia, is seeking an Operations Technician to manage and support installations while ensuring customer satisfaction. This role involves handling work orders, supporting technical tasks, and serving as a point of contact for customer requests. The ideal candidate should have a high school diploma and 2-4 years of relevant experience. Join a collaborative team that values human connection and empowers individuals to perform their best work.

Qualifications

• 2-4 years of equivalent work experience in a related field.
• Ability to handle moderately difficult tasks involving technical installations.
• Strong customer service skills and ability to work in a team.

Responsibilities

• Manage and review work orders and customer tickets.
• Support installations and act as a point of contact for customers.
• Perform quality checks on installations and provide troubleshooting support.

Skills

Queue management

Installation support

Testing and troubleshooting

Customer management

Project support

Education

High school diploma

Job description

A leading digital infrastructure company in Iskandar Puteri, Malaysia, is seeking an Operations Technician to manage and support installations while ensuring customer satisfaction. This role involves handling work orders, supporting technical tasks, and serving as a point of contact for customer requests. The ideal candidate should have a high school diploma and 2-4 years of relevant experience. Join a collaborative team that values human connection and empowers individuals to perform their best work.