Data Center Operations Engineer II — Customer-Focused

Equinix; Iskandar Puteri; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global digital infrastructure provider seeks a Data Center Customer Operations Engineer II in Iskandar Puteri, Malaysia. This entry-level role requires a high school diploma and involves supporting basic customer equipment installations, managing work orders, and ensuring customer satisfaction through effective service delivery. Ideal candidates will have strong customer service skills and be able to follow detailed procedures. The position emphasizes teamwork and learning within the operational context.

Qualifications

• Entry-level position requiring a high school diploma.
• 1 year of equivalent work experience is preferred.
• Must be able to follow standard operating procedures.

Responsibilities

• Review and respond to routine work orders in a timely manner.
• Support basic installations and troubleshooting under supervision.
• Maintain accurate records of activities in the ticketing system.
• Assist customers with order execution and service quality.

Skills

Customer service

Basic troubleshooting

Equipment installation

Documentation skills

Education

High school diploma

Job description

A global digital infrastructure provider seeks a Data Center Customer Operations Engineer II in Iskandar Puteri, Malaysia. This entry-level role requires a high school diploma and involves supporting basic customer equipment installations, managing work orders, and ensuring customer satisfaction through effective service delivery. Ideal candidates will have strong customer service skills and be able to follow detailed procedures. The position emphasizes teamwork and learning within the operational context.