Data Center Engineering Operations Engineer, DCEO

Amazon Jobs; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Data Center Engineering Operations (DCEO) Engineer in Kuala Lumpur, Malaysia. The ideal candidate will have over 5 years of experience in managing electrical, mechanical, and HVAC systems in critical facilities. Key responsibilities include on-site management of contractors, troubleshooting facility issues, and ensuring compliance with safety standards. This role requires working under shift patterns and offers an opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience in data center or critical space facility management.
• Basic understanding of electrical and mechanical systems.
• Comfortable with shift schedules.

Responsibilities

• Manage minor and major site works for critical infrastructure.
• Troubleshoot facility and rack-level events.
• Perform maintenance on electrical, mechanical, and fire safety equipment.

Skills

Electrical systems management

Mechanical systems management

HVAC systems

Communication skills

Vendor management

Education

Bachelor’s Degree in Electrical Engineering

Relevant technical degree

Tools

Service Management systems

Electrical and mechanical systems

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and infrastructure that ensure customers have continual access to the innovation they rely on. The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting a rapidly growing customer base 24/7. We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management and a result‑driven mindset to take our data center engineering operations to the next level.

Key job responsibilities

• Act as the site point of contact for internal and external stakeholders involving communication and relationship management.
• Meet daily hours of operations, on‑call requirements and response during rotations.
• Manage minor and support major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.
• Responsible for the on‑site management of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Assist in establishment of performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Generate change management requests & incident management tickets for DCEO activities.
• Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
• Establish documentation relevant to technical support of business & facility operations.
• Support, implement projects to increase current facility capacity, efficiency, sustainability & reliability.
• Support operating partners in the resolution of any infrastructure engineering issues.

A day in the life

• Troubleshoot facility and rack‑level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to maintain uptime.
• Responsible for the on‑site management of contractors, sub‑contractors and vendors, ensuring compliance with established practices, procedures & local legislation.
• Perform maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• Work schedule changes depending on specific site needs. Shifts can be up to 12‑hours and may rotate on a predefined schedule. Some locations have on‑call rotations.

Qualifications

• 5+ years of relevant work experience in electrical, mechanical, HVAC or fire systems in a data center or critical space facility.
• Basic understanding of concepts and interaction of Service Management systems (Problem and Change).
• Comfortable working under shift schedules and variable days off.
• Experience with vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution.
• Bachelor’s Degree in Electrical Engineering, HVAC, Mechanical Engineering or a relevant technical (military/trade school) degree and relevant experience in a critical environment.
• Basic understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.

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