CX Projects Lead — Operations & Insights

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur seeks a Customer Experience professional to analyze user feedback and improve app interaction. This role involves competitor research, collaborating with product teams, and driving customer experience projects. Ideal candidates have experience in consulting, a relevant degree, and strong communication skills. This position is critical in enhancing customer satisfaction and maintaining a competitive edge in the market.

Qualifications

• Experience in Management Consulting, Customer Experience, Market Research, or Project Management.
• Degree in Economics or Engineering.
• Critical thinking and problem-solving skills.
• Ability to understand complex systems.
• Strong communication skills in English.
• Expertise in Google and Microsoft products.

Responsibilities

• Analyze customer feedback and user interaction data.
• Conduct market research on competitors.
• Work closely with the product team.
• Stay updated on e-commerce trends.
• Drive and monitor key Customer Experience projects.

Job description

A leading e-commerce platform in Kuala Lumpur seeks a Customer Experience professional to analyze user feedback and improve app interaction. This role involves competitor research, collaborating with product teams, and driving customer experience projects. Ideal candidates have experience in consulting, a relevant degree, and strong communication skills. This position is critical in enhancing customer satisfaction and maintaining a competitive edge in the market.