Customer Support Tier 2 (Japanese/English/Chinese Bilingual)

Side; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support company in Kuala Lumpur is seeking a Multilingual Customer Support Specialist to assist customers in resolving technical issues and offering support via varied online platforms. The ideal candidate will be fluent in English, Chinese, and Japanese, with strong customer service skills. Knowledge of gaming is preferred. Positions require weekend and public holiday availability, with a competitive transport allowance and medical reimbursement provided.

Benefits

Transport allowance

Medical reimbursement

Qualifications

• Fluent in English, Chinese, and Japanese with N2 Certification.
• 2-3 years of relevant experience in a customer support role.
• Ability to work weekends and public holidays.

Responsibilities

• Provide customer support and technical issue resolution.
• Handle multiple concurrent customer interactions.
• Identify and advise on technical issues.

Skills

Fluent in English

Fluent in Chinese

Fluent-business level in Japanese

Strong communication skills

Customer service orientation

Gaming knowledge

Analytical skills

Job description

Responsibilities

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Japanese to English or Chinese and vice versa.
• Report and minutes writing in Japanese and/ or English.
• Attend Japanese client meeting if required

Requirements

• English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
• 2-3 years of experience of working in a global environment in a similar position of advantage.
• Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
• Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support
• Ability to solve and analyze information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome those with good customer service equivalent industry.

Transport allowance, medical reimbursement