Customer Support Specialist - French Speaker - 9 Months Renewable Contract

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Part time

Job summary

A global customer support organization is seeking a proactive Customer Support Specialist in Penang, Malaysia. The role involves providing first-line support to business clients across multiple markets and requires a minimum of 1–2 years in customer service. Ideal candidates will be proficient in English and French and possess strong communication skills. This position is on a 9-month renewable contract and offers an opportunity to work in a fast-paced, multicultural environment.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support.
• Proficient in English and French (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams for timely and accurate responses.

Skills

Customer service

Problem-solving

Communication

Multicultural teamwork

Job description

Contract

1mo ago, from Teleperformance International

We are looking for a proactive and customer‑focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and French (both written and verbal).
• Strong communication and problem‑solving skills.
• Comfortable working in a fast‑paced, multicultural environment.
• Willing to work on a 9‑month renewable contract.

Responsibilities

• Provide first‑line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service‑level targets are met.
• Support process improvements and contribute to continuous service enhancements.