Customer Support Specialist

VDart Malaysia; Selangor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading talent management provider is seeking a Customer Support Specialist to deliver exceptional support via live chat. This role requires strong communication and problem-solving skills, with a preference for candidates experienced in the cryptocurrency industry. Proficiency in Mandarin is an added advantage. Work in a remote setting and help shape the digital future in Malaysia.

Qualifications

• Minimum 1 year experience in Customer Support or similar role.
• Familiarity with cryptocurrency industry is a plus.
• Ability to work under pressure with patience.

Responsibilities

• Respond promptly and accurately to customer queries via live chat.
• Identify customer needs and guide them in using product features.
• Monitor customer complaints on social media and provide assistance.

Skills

Excellent communication

Problem-solving skills

Multitasking

Empathy

Education

SPM or above

Tools

Help desk software

CRM systems

Job description

Overview

VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart Malaysia partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.

Come join us to create the digital future!

Job Details

Customer Support Specialist / Live Chat – Mandarin Speaking added advantage

Location: Remote

Employment Type: Full-time

Responsibilities

• Respond promptly and accurately to customer queries via live chat
• Identify customer needs and guide them in using product features effectively
• Update internal databases with relevant issues, resolutions, and discussions
• Monitor customer complaints on social media and provide timely assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features, updates, and functionalities
• Follow up with customers to ensure technical issues are fully resolved

Requirements

• Min 1 year of experience in Customer Support or a similar role (Live Chat)
• Familiarity with the cryptocurrency industry is a plus
• Experience with help desk software and remote support tools
• Understanding of CRM systems and workflows
• Excellent communication and problem-solving skills
• Ability to multitask and work under pressure
• Patience and empathy when handling challenging cases
• Education: SPM or above
• Proficiency in Mandarin (written & spoken) is added advantage