Customer Support Specialist

AMETEK; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology firm is seeking a Customer Service Representative in Bayan Lepas, Malaysia, responsible for supporting customers and sales managers with order and delivery activities. The role involves managing complaints, providing sales data, and ensuring timely execution of orders. Candidates should possess a degree in Business or Marketing and have at least 2 years of experience. Proficiency in Microsoft Office and MS NAVISION is advantageous.

Qualifications

• Diploma / Degree in Business or Marketing.
• Minimum 2 years of working experience.
• Proficiency in MS NAVISION is an added advantage.

Responsibilities

• Support customers and sales managers in order and delivery activities.
• Deal with and track customers' complaints and special requirements.
• Report daily backlog and booking status.

Skills

Interpersonal skills

Communication skills

Self-motivated

Resourceful

Computer literacy

Education

Diploma / Degree in Business/Marketing

Tools

Microsoft Office

MS NAVISION

Job description

A Customer Service Representative is responsible to support customers and sales managers in the Customer Order & Delivery activities, deal with and track up customer’s complaint & special requirement, After‑Sales Support, Report daily backlog & booking status and any other support needs and related matter.

What you will do:

3rd party Sales –Asia (Non‑China) and Europe – Weight 50%

• Customer Order & Delivery
• New customer setup in NAV and customer AVL‑related forms, and applications.
• Receive 3P customer PO, create SO, follow up orders/contracts, make sure of order & delivery executing to be timely and correct.
• Track outgoing shipments (tracking#, status to the customer, etc)
• Deal with and track up customer’s complaint & special requirement, including but not limited to RMA, create Reshipment SO and etc.
• Monitor credit for all accounts.
• Report daily backlog & booking status.
• Provide relevant sales data to support sales reports (forecast and etc).
• Assist with orders forecast file.
• Receive IC customer PO, create SO, work with factory for the best delivery.
• RMA, create Reshipment SO
• Track customer credit status, and keep record of orders, complaints, etc.
• Track outgoing shipments (tracking#, status to the customer, etc)
• Report daily backlog & booking status.

We are looking for:

• Diploma / Degree in Business/Marketing
• Computer literacy with knowledge of Microsoft Office.
• Ability to work independently and interact with people.
• Interpersonal and communication skills, self‑motivated, resourceful, and positive work attitude.
• Possess own transport.
• Minimum 2 years of working experience.
• Proficiency in MS NAVISION is added advantage.