Customer Support Representative

ManpowerGroup; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading staffing firm in Kuala Lumpur seeks a customer service representative to manage inbound and outbound inquiries through calls, chats, and emails. The role requires proficiency in Mandarin and English, along with at least 6 months of experience in a BPO environment. Responsibilities include providing accurate solutions to customer issues and maintaining proper documentation. Candidates should be available for rotational shifts, including weekends and public holidays. Join a dynamic team focused on delivering exceptional service.

Benefits

Annual Leave

EPF

SOCSO

Medical and Hospitalisation Leave

EIS

Qualifications

• 6 months of experience in BPO customer service.
• Must be fluent in English (B2) and Mandarin.
• Ability to work rotational shifts and weekends.

Responsibilities

• Handle inbound and outbound customer inquiries via calls, chats, and emails.
• Provide accurate information and solutions to customer issues.
• Manage customer complaints professionally.

Skills

Customer service

Effective communication in Mandarin

Complaint management

Documentation skills

Education

Minimum SPM

Job description

Handle inbound & outbound customer inquiries via calls, chats, and emails

Provide accurate information and solutions to customer issues

Manage customer complaints professionally and elevate when necessary

Maintain proper documentation of customer interactions

Follow SOPs and quality standards

Work on rotational shifts, including weekends or public holidays if required

Communicate effectively in Mandarin (spoken & written); Cantonese is a plus

Meet service level and performance KPIs

Collaborate with team members to ensure smooth daily operations

Requirement

• Handle inbound & outbound customer inquiries via calls, chats, and emails
• Provide accurate information and solutions to customer issues
• Manage customer complaints professionally and elevate when necessary
• Maintain proper documentation of customer interactions
• Follow SOPs and quality standards
• Work on rotational shifts, including weekends or public holidays if required
• Communicate effectively in Mandarin (spoken & written); Cantonese is a plus
• Meet service level and performance KPIs
• Collaborate with team members to ensure smooth daily operations

Responsibility

• Min SPM
• Min 6 months BPO CS experience
• Fluent in reading and typing in English and Mandarin
• Must be B2 English

Benefits

• Annual Leave
• EPF
• SOCSO
• Medical and Hospitalisation Leave
• EIS