Customer Support

Two95 International Inc.; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading online shopping platform is hiring Japanese Customer Support Executives in Cyberjaya, Malaysia. Candidates fluent in Japanese or with JLPT N1 certification are invited, including fresh graduates. The role involves handling customer queries in Japanese, providing solutions for online shopping, and maintaining excellent communication. Attractive benefits include a competitive salary of RM 8,000 - RM 9,000, allowances, and comprehensive health benefits. Relocation assistance for expats is also provided.

Benefits

Transportation allowance

Shift allowance

Employment VISA and flight reimbursement

1-week hotel accommodation

Comprehensive medical benefits

Maternity and paternity leave

Optical and dental coverage

Qualifications

• Fluent in Japanese with JLPT N1 certification or native proficiency.
• Customer service experience preferred but fresh graduates are welcome.
• Willingness to relocate to Malaysia for the role.

Responsibilities

• Handle customer queries via chat, email, and calls in Japanese.
• Provide solutions for online shopping experiences.
• Maintain high-quality communication with customers.

Skills

Customer service experience

Fluent in Japanese

Communication skills

Education

JLPT N1 certification or Native Japanese speaker

Job description

We’re Hiring: Japanese Customer Support Executives

Location: Cyberjaya, Malaysia

Employment Type: Full-time, Office-based

Industry: Online Shopping Platform

What You’ll Do

Handle customer queries via chat, email, and calls in Japanese (English not required)

Provide solutions and support related to online shopping experiences

Ensure high-quality and professional communication with customers

Work in rotational shifts to support global customers

What We’re Looking For

JLPT N1 certification OR Native Japanese speaker

Open to all nationalities (visa sponsorship available)

Fresh graduates & experienced customer service professionals are welcome

Willingness to relocate to Malaysia

What We Offer

Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)

RM 500 transportation allowance

Shift allowance for afternoon shifts

Employment VISA & 1-way flight ticket reimbursement (for expats)

1-week hotel accommodation upon arrival (for expats)

Comprehensive medical benefits (in-patient & out-patient for self & family)

Maternity & paternity leave, annual leave, medical leave as per labor law

Optical & dental coverage

Apply Now!

Send your updated CV to [e-mail]

Or WhatsApp at 013-8074658