Customer Support Executive (Moderator)

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider is seeking a Customer Support Executive to manage customer communications and advertisements. responsibilities include using moderation tools to check for fraud, making calls to customers, and monitoring verification queues. Candidates should hold a diploma or higher and be fluent in English. The position offers benefits such as health insurance and yearly flights for company events. Fresh graduates are encouraged to apply.

Benefits

Medical benefits

Health Insurance Coverage

Yearly return flight to KL

Qualifications

• Minimum 1 year of experience in a similar role.
• Fresh graduates are welcome to apply.
• Strong verbal communication and demeanor.

Responsibilities

• Use moderation tools to check advertisements for fraud.
• Make validation and outbound calls to customers.
• Monitor SMS and Email verification queues.

Skills

Fluent English

Friendly and hardworking

Fast learner

Great working attitude

Education

Diploma or higher

Job description

About the job Customer Support Executive (Moderator)

RESPONSIBILITIES

• Use the moderation tool, to check all incoming private advertisements for fraud and simple edits.
• Using the moderation tool, to check all leads for fraud and duplications, etc.
• Using the moderation tool, check all Commercial advertisements for contact information and mask them.
• Make validation calls to customers when necessary.
• Make outbound calls as rostered to attract new customers.
• Monitor SMS and Email verification queues and action as needed.
• Respond to VM (Voice mail) messages.
• Action reporting lists if required.

QUALIFICATIONS

• Diploma, -Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree.
• Years of Experience: 1 year
• Fresh graduates are also welcome to apply.
• Full-time position.
• Only Labuan Applicants

REQUIREMENTS

• Have a decent internet connection preferably a WIFI/LAN connection.
• Speak and write fluent English, Friendly, hardworking, honest, Love speaking on the phone.
• Have a decent internet connection preferably a WIFI/LAN connection.
• Great working attitude.
• Honest and reliable.
• Fast learner and be flexible within the guidelines.

BENEFITS

• Medical benefits.
• Health Insurance Coverage.
• 5 days work.
• Yearly return flight to KL for company events.