Customer Support - Customer Experience Agent

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent HR consulting firm in Kuala Selangor is looking for a Customer Experience Agent to provide quality support through LiveChat and other digital channels. Applicants should have a Diploma and 2-3 years of experience in the Customer Service industry, with excellent communication skills in English and Malay. The position offers a salary of RM3,000 to RM3,500 per month, and fresh graduates are encouraged to apply. Immediate start is preferred.

Qualifications

• 2-3 years of working experience in Customer Service industry.
• Fluent spoken Mandarin will be an added advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide quality customer support (24/7) through LiveChat and Digital channels.
• Monitor various company communication channels and respond appropriately.
• Gather feedback from drivers and passengers, and report to supervisor.
• Perform ad‑hoc tasks to improve overall business.
• Support other department campaigns when needed.

Skills

Excellent verbal/written communication skills in English

Excellent verbal/written communication skills in Malay

Ability to communicate results to management

Education

Diploma in any relevant field

Job description

Customer Support - Customer Experience Agent

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

• Contract : 1 year (view to extension based on performance)
• Must be willing to work on 24-hour-rotation shift.

Responsibility

• Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
• Gather feedback from drivers and passengers, observe front‑line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
• Perform ad‑hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver’s account (credit top‑up, changes in driver information, etc.
• Support other department campaigns when the need arises.

Requirements

• Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
• Required language (s) : Bahasa Malaysia, English, (Fluent spoken Mandarin will be an added advantage).
• Applicants should be Malaysians citizens or hold relevant residence status.
• Excellent verbal/written communication skills in both English and Malay languages.
• Ability to communicate results to management and in a fast paced environment.
• Fresh graduates are encouraged to apply.
• Able to start work immediately

Salary: RM3,000.00 - RM3,500.00 per month

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