Customer Support

Asia Recruit (Permanent, Contract, & Executive Recruitment); Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment firm is seeking a customer support professional in Bayan Lepas, Malaysia. The role involves assisting customers with online orders, providing support through various channels, and processing payments while maintaining data confidentiality. Candidates must be proficient in both English and Korean to ensure effective communication and customer satisfaction. This position offers a working schedule from Monday to Friday, with a salary of up to RM 10,100.

Qualifications

• Business level proficiency in English is essential.
• Fluency in Korean is required, whether native or non-native speaker.

Responsibilities

• Assist customers in placing online orders.
• Provide support through phone and email.
• Process payments while protecting client information.
• Support customers to maintain brand loyalty.
• Identify and escalate priority issues.

Skills

Proficiency in English (business level)

Proficiency in Korean (native or non-native speaker)

Job description

Working schedule: Monday to Friday, 7:00am to 11:00pm, Rotational

Salary range: Up to RM 10,100

Job responsibilities:

• Assist customers in placing online orders with the client.
• Provide timely support to customers through various communication channels including inbound phone calls and email.
• Process payments and handle confidential client information with precision, ensuring the protection of customers' personal and financial data at all times.
• Proactively support customers to minimize risks to the client's brand and maintain customer loyalty.
• Identify and elevate priority issues through the appropriate channels as needed.

Job requirements:

• Proficiency in English (business level)
• Proficiency in Korean (native or non‑native speaker)

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role: