Customer Success Specialist — Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist where you will be the voice of a leading brand. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. You will be responsible for assisting customers with their inquiries, ensuring a positive experience, and maintaining the brand's reputation. If you possess strong communication skills, a customer-oriented mindset, and the ability to handle challenges with grace, this opportunity is designed for you. Embrace the chance to grow in a supportive atmosphere that values excellence and continuous improvement.

Qualifications

• Bachelor's Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Process payments while safeguarding customer information.

Skills

Customer Service orientation

Active Listening Skills

Analytical Skills

Emotional intelligence

Critical thinking

Ability to handle queries

Positive attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic team as a Customer Success Specialist where you will be the voice of a leading brand. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. You will be responsible for assisting customers with their inquiries, ensuring a positive experience, and maintaining the brand's reputation. If you possess strong communication skills, a customer-oriented mindset, and the ability to handle challenges with grace, this opportunity is designed for you. Embrace the chance to grow in a supportive atmosphere that values excellence and continuous improvement.