Customer Success Specialist: Elevate Customer Experience

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experiences and support. In this dynamic role, you will be the primary contact for clients, addressing inquiries via phone and email while embodying the brand's values. Your responsibilities will include assisting customers with online orders, managing sensitive information, and ensuring high-quality service. The ideal candidate will possess strong interpersonal skills, a commitment to excellence, and a passion for customer service. Join a vibrant team dedicated to continuous improvement and make a meaningful impact in customer satisfaction.

Qualifications

• Bachelor’s Degree or Diploma in any discipline is required.
• B2 level English proficiency is essential for communication.

Responsibilities

• Support customers with online orders and provide timely assistance.
• Handle customer concerns professionally and empathetically.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer experiences and support. In this dynamic role, you will be the primary contact for clients, addressing inquiries via phone and email while embodying the brand's values. Your responsibilities will include assisting customers with online orders, managing sensitive information, and ensuring high-quality service. The ideal candidate will possess strong interpersonal skills, a commitment to excellence, and a passion for customer service. Join a vibrant team dedicated to continuous improvement and make a meaningful impact in customer satisfaction.