Customer Success Specialist: Brand Champion & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through exceptional service. In this dynamic role, you will be the primary contact for customers, addressing inquiries and managing concerns through various communication channels. Your ability to project professionalism and empathy will be crucial in representing the brand and ensuring a positive customer experience. If you have a passion for communication, a knack for problem-solving, and a desire to contribute to a collaborative team environment, this opportunity is perfect for you. Join a forward-thinking company and make a difference in customer relations!

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency in all aspects is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through exceptional service. In this dynamic role, you will be the primary contact for customers, addressing inquiries and managing concerns through various communication channels. Your ability to project professionalism and empathy will be crucial in representing the brand and ensuring a positive customer experience. If you have a passion for communication, a knack for problem-solving, and a desire to contribute to a collaborative team environment, this opportunity is perfect for you. Join a forward-thinking company and make a difference in customer relations!