Customer Success Representative II

Honeywell International, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology and manufacturing company in Kuala Lumpur is seeking a Customer Success Representative II. This role focuses on building and maintaining strong customer relationships to ensure satisfaction and retention. The ideal candidate will have at least 4 years of experience in customer success and must be fluent in English, with knowledge of Korean and Japanese as a plus. Join an inclusive environment that values innovation and collaboration.

Qualifications

• Minimum 4 years of experience in customer success or account management.
• Fluent in English; knowledge of Korean and Japanese is a plus.
• Passion for customer success and satisfaction.

Responsibilities

• Build and maintain strong relationships with customers.
• Act as the main point of contact for customer inquiries.
• Collaborate with teams for seamless customer onboarding.

Skills

Customer success

Relationship management

Analytical skills

Proactive mindset

Leadership skills

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

THE FUTURE IS WHAT WE MAKE IT.

Customer Success Representative II

Kuala Lumpur, Malaysia

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Customer Success Representative II your focus will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upselling opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.

Key Responsibilities

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.


• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.


• Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.


• Proactively identify opportunities to upsell and expand customer accounts.


• Analyze customer data and provide insights to drive customer success and retention.

Key Experience & Capabilities

• Bachelor's degree in Business Administration, Marketing, or any related field.


• Minimum 4 years of experience in customer success or account management


• Fluent in English. Additional languages: Korean + Japanese is a plus


• Passion for customer success and satisfaction.


• Ability to work independently and as part of a team.


• Strong leadership and mentoring skills.


• Proactive and results-oriented mindset.


• Continuous learning and adaptability.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell.

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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