Customer Success Executive

Exabytes; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A digital marketing agency in Penang is seeking a Customer Success Executive who excels in managing client relationships and driving growth. The ideal candidate should have at least 2 years of experience in account management roles and be proficient in digital marketing concepts. You will act as a trusted advisor to SMEs, ensuring their journey in the digital world is successful. A competitive salary and opportunities for career advancement are offered in a collaborative environment.

Benefits

Competitive salary

Performance-based incentives

Access to training on digital marketing tools

Collaborative team environment

Qualifications

• Minimum of 2 years in account management or client success roles.
• Excellent verbal and written communication skills.
• Ability to discuss digital marketing concepts with clients.

Responsibilities

• Manage and grow relationships with clients, understanding their business goals.
• Conduct monthly/quarterly business reviews for clients.
• Coordinate with internal specialists for seamless strategy execution.
• Identify upsell opportunities to drive client growth.
• Guide new clients through onboarding for long-term success.

Skills

Client relationship management

Communication skills

Digital marketing knowledge

Bilingual proficiency (English & Mandarin)

Proactive mindset

Job description

Are You the Strategic Link Between Marketing & Client Success?

We’re looking for a strategic and client-centric Customer Success Executive who thrives on building relationships and driving growth. If you love translating data into strategy, guiding clients through their digital journey and coordinating expert teams to deliver results, this is your role.

You won't just manage accounts - you'll become a trusted advisor, helping SMEs navigate the digital world and achieve real, measureable business growth while building a rewarding career based on their success!

What You'll Do:

• Be the Client's Trusted Advisor: Manage and grow relationships with a portfolio of SME clients, understanding their business goals deeply.
• Lead Strategy & Reviews: Conduct monthly/quarterly business reviews, turning data from SEO, SEM, and Meta campaigns into clear insights and exciting action plans.
• Coordinate & Collaborate: Be the vital link between clients and our internal specialists, ensuring seamless strategy execution and clear communication.
• Drive Growth & Retention: Proactively manage renewals and identify upsell opportunities to help clients expand their digital success.
• Ensure Success from Start: Guide new clients through a smooth onboarding process, setting the foundation for long‑term growth.

What We’re Looking For:

• 2+ Years Relevant Experience: Minimum of 2 years in account management, client success, or other client‑facing roles, preferably within a digital marketing or agency environment.
• Strong Communication & Relationship Skills: Excellent verbal, written, presentation, and relationship‑building skills to manage and grow client accounts effectively.
• Digital Marketing Knowledge: Ability to understand and discuss core digital marketing concepts, including SEO, SEM, and Social Media, with clients.
• Bilingual Proficiency (English & Mandarin): Proficient in both English and Mandarin, essential for effective communication with a diverse client base.
• Proactive & Ownership‑Driven Mindset: A problem‑solving attitude with strong accountability and ownership in managing client success.

Bonus Points For:

• Experience working in a marketing agency.
• Google Ads or Meta Blueprint certifications.

Grow With Us:

• Make a Real Impact: See the direct results of your work as your clients' businesses grow.
• Clear Career Pathway: Grow from AM to Senior AM, Team Lead, and management.
• Rewarding Environment: Competitive salary with performance‑based incentives.
• Continuous Learning: Work with a team of experts and access to training on the latest digital marketing trends & tools.
• A Culture That Cares: Collaborative, supportive, and dynamic team environment.

Ready to become the strategic partner our clients trust and the growth driver we value? Apply now and let’s build something great together!