Customer Services Executive

STRADE AG.; Shah Alam; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A global aviation services provider is seeking a Customer Services Executive in Shah Alam, Malaysia. The role demands strong customer relationship management skills, excellent communication abilities, and a technical or commercial educational background. Candidates should have a minimum of 2 years of relevant experience and be comfortable with digital tools. Join a company that fosters a vibrant culture and embraces diverse talent while revolutionizing the aviation industry.

Benefits

Vibrant company culture

Hybrid work environment

Personal and professional development opportunities

Benchmark driven compensation

Qualifications

• Minimum 2 years of experience in customer success or e-commerce support.
• Strong customer focus and solid business acumen.
• Experience in the aviation industry is a plus.
• Fluent in English, both spoken and written.

Responsibilities

• Manage customer inquiries, quotes, and orders.
• Follow up with customers for revenue generation.
• Act as a liaison between the company and customers.
• Expand business volume through customer relationship strengthening.

Skills

Customer relationship management

Digital tools proficiency

Strong communication

Team collaboration

Education

B.Sc. in a technical or commercial field or equivalent experience

Tools

Jira

Confluence

Job description

Join the team and support us on our mission! Locations: Malaysia

Customer Services Executive (Fixed-term)

Who we are

As a trusted provider of aviation component services, STRADE leads the way in ensuring fast, innovative and high-quality service delivery to customers worldwide through a digitalised operating model. Established in 2021, we became a subsidiary of SR Technics in 2022 and now operate as an independent unit and intrapreneurship venture. Our focus revolves around managing a vast asset base of aircraft components and providing round‑the‑clock support to airlines, MROs, and trade partners.

The international team of 70 professionals is strategically located across the globe with key hubs in Zurich, Miami, Kuala Lumpur, Amsterdam, and Belgrade.

Position Description

As a Customer Service Executive, you will play a key role in supporting customer interactions and ensuring a seamless experience on STRADE’s digital marketplace. You will be the first point of contact for clients—responding to inquiries, preparing quotes, and providing commercial offers in line with STRADE standards. This role requires strong customer relationship management skills, a solid understanding of the aviation industry, and collaboration with the Business Development team to expand our network of buyers and sellers. Additionally, you will be responsible for first‑level support and onboarding new users, actively promoting digital adoption and enhancing service standards.

What You’ll Do

• Communicate with customers, managing RFQs, quotes, and orders to meet 24/7 operational targets.
• Follow up effectively with customers to ensure smooth revenue generation and handover to other regions. Maximise profitability by managing payment collections and resolving outstanding invoice disputes while ensuring effective quoting and after‑sales support.
• Serve as the liaison between STRADE and customers, gathering market insights, presenting product offerings, and communicating business opportunities both internally and externally.
• Focus on expanding business volume through strengthening customer relationships, and increasing the number of transactions, conversion rates, and revenue compared to budgeted targets.
• Collaborate with internal teams to manage seamless onboarding for sellers and customers on the digital marketplace.
• Work with the product team to adapt features that promote customer growth and retention.
• Ensure compliance with company procedures and quality standards in all aspects of work.
• Foster a collaborative team environment, working efficiently with colleagues across regions to develop a strong team spirit.
• This role requires working a regular shift, with occasional weekend and public holiday shifts as part of the departmental roster rotation.

Who You Are

• You hold a B.Sc. in a technical or commercial field, or have equivalent experience.
• You have about 2 years of experience in customer success, relationship management, or e‑commerce customer support, with a strong customer focus and solid business acumen.
• You are comfortable using digital tools and eager to adopt new technologies to enhance customer experience and operational efficiency. Experience with digital collaboration tools like Jira and Confluence is a plus.
• Experience in the aviation industry is a plus.
• You can perform diverse tasks on the same level of quality and can quickly adapt to changes and new ways of working.
• You have a systematic and structured approach to work, ensuring efficiency and accuracy in customer interactions and processes.
• You are fluent in English, both spoken and written.
• You are a strong communicator and a team player who can also handle individual tasks independently.
• You bring cultural awareness and experience in working within an international environment.

Why join us

Our values always guide our actions. We do not beat around the bush. We are learning, constantly. We dare to dream big. As a team we achieve more. For all roles, we are seeking authentic team players guided by an entrepreneurial spirit, integrity, and a global mindset.

We know great talent comes in many forms. We’re building an inclusive workplace where everyone can thrive — and we especially encourage women and underrepresented talent to apply. If this role excites you and your experience aligns with the key requirements, we’d love to hear from you — even if you don’t meet every single point.

The greatest advantage of joining our team is the opportunity to elevate your career while working in an innovative environment set to revolutionise the aviation industry.

Benefits

• Vibrant company culture, centred around our four values “1 Team”, “Extreme Drive”, “Constant Learning” and “Always Real”
• Hybrid work environment fully supportive of flexibility to arrange your work in line with your lifestyle and personal context
• Personal and professional development opportunities
• Benchmark driven compensation rewarding growth

Thank you for your interest.

By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of candidate selection process in our company.