Customer Services (Bayan Lepas)

GOLDFINCHJEWELRY; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury online retail company in Penang is seeking a Full-Time Customer Support Specialist to provide exceptional support through online channels. Candidates should possess a positive attitude and strong communication skills. This role involves assisting customers with inquiries and order placements while collaborating with the sales team to meet targets. The position offers an attractive salary package along with opportunities for training and career growth.

Benefits

Attractive salary package

Monthly sales commission

Training and career growth opportunities

Staff purchase privileges

Performance-based rewards

Qualifications

• Positive and customer-focused attitude is essential.
• Strong communication and typing skills required.
• Ability to handle inquiries calmly and professionally.

Responsibilities

• Provide friendly and professional support through various online channels.
• Assist customers with product inquiries and order placements.
• Work closely with the Online Sales team to achieve targets.

Skills

Customer-focused attitude

Strong communication skills

Proactive team player

Job description

Employment Type: Full-Time

Responsibilities

• Provide friendly, professional, and timely support to customers through WhatsApp, social platforms, and online channels.
• Assist customers with product inquiries, order placements, sizing guidance, and after-sales support.
• Present and explain product features, designs, and craftsmanship in a clear and engaging way.
• Work closely with the Online Sales team to achieve monthly targets and ensure a seamless customer experience.
• Maintain accurate records of customer interactions, orders, and follow-ups.

What We’re Looking For

• A positive and customer-focused attitude.
• Strong communication and typing skills.
• Ability to handle customer inquiries calmly and professionally.
• Interest in jewelry, fashion, and online sales.
• A proactive team player with sharp attention to detail.

Experience in customer service or online sales is an advantage.

What We Offer

• Attractive salary package and monthly sales commission.
• Training and career growth opportunities.
• Supportive and inspiring work environment.
• Staff purchase privileges and performance-based rewards.

✨ Shine with us in the world of luxury online retail.

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