Customer Service

WORK FINDER ENTERPRISE; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service firm in Johor Bahru is seeking a Customer Service Executive to join their expanding team. This role involves managing customer inquiries via phone, email, and live chat, providing accurate information, and ensuring customer satisfaction. The ideal candidate should have proficiency in Mandarin and basic English, strong communication skills, and a customer-oriented mindset. The position offers competitive salary, structured training, and opportunities for career growth in a supportive environment.

Benefits

Salary range RM3800 – RM4500

Medical and dental coverage

15 days annual leave

Structured training and career development

Relocation allowance when moving to Johor Bahru office

Qualifications

• Minimum qualification of SPM / UEC or equivalent.
• Proficiency in Mandarin and basic English communication skills required.
• Strong customer service and communication skills essential.

Responsibilities

• Manage customer inquiries through phone, email, and live chat.
• Provide accurate information regarding products and services.
• Assist with order processing and after-sales support.
• Resolve customer complaints or escalations to relevant departments.
• Maintain service quality standards and customer satisfaction.

Skills

Proficiency in Mandarin (spoken & written)

Strong communication skills

Customer-oriented mindset

Ability to work on rotational shifts

Self-motivated and reliable

Education

SPM / UEC or equivalent

Job description

This role is an exciting opportunity to join our client’s expanding Customer Service team. As a Customer Service Executive, you will be the first point of contact for customers, handling their inquiries and ensuring a smooth and positive experience. With structured training provided and a supportive team environment, you will gain valuable skills, career growth opportunities, and the stability of working with a multinational company.

What you’ll be doing

• Manage customer inquiries through phone, email, and live chat.
• Provide accurate information regarding products and services.
• Assist with order processing, tracking, and after‑sales support.
• Resolve customer complaints or escalations to relevant departments when necessary.
• Maintain service quality standards and customer satisfaction.

What we’re looking for

• Minimum qualification: SPM / UEC or equivalent
• ‼️ Proficiency in Mandarin (spoken & written), with basic English communication skills.
• Strong communication skills and customer‑oriented mindset.
• Ability to work on rotational shifts (5‑day work week).
• Self‑motivated, reliable, and eager to learn.
• Willingness to work from home initially and relocate to Johor Bahru office in the future.

What we offer

• Salary: RM3800 – RM4500 per month.
• Medical and dental coverage.
• 15 days annual leave.
• Structured training and career development opportunities.
• Employee engagement activities and a supportive work culture.
• Relocation allowance when moving to Johor Bahru office.