Customer Service Team Leader - Flexible & Weekend Hours

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider is seeking a Team Leader to enhance support for clients in the logistics industry. The successful candidate will manage operations and teams, ensuring performance metrics are met while mentoring staff. This role requires a minimum of 2 years in a similar position, strong managerial skills, the ability to conduct business presentations, and proficiency in Microsoft Office and CRM systems. Flexibility in work hours, including weekends, is essential.

Qualifications

• Minimum 2 years of experience as Team Leader in a contact centre environment.
• Must be able to supervise, train, coach & motivate a team.
• Able to multitask, work independently with minimal supervision.

Responsibilities

• Ensure all relevant communications, KPIs record, data and reports are updated.
• Lead, mentor and coach Customer Service Agents.
• Responsible to manage overall site activities in absence of Operations Manager.

Skills

coaching skills

leadership and mentoring

business presentations

people management

interpersonal skills

Tools

Microsoft Office

CRM systems

Job description

A leading BPO and Technology Solutions provider is seeking a Team Leader to enhance support for clients in the logistics industry. The successful candidate will manage operations and teams, ensuring performance metrics are met while mentoring staff. This role requires a minimum of 2 years in a similar position, strong managerial skills, the ability to conduct business presentations, and proficiency in Microsoft Office and CRM systems. Flexibility in work hours, including weekends, is essential.